Terms of service

What we provide

We design and build your website for a once-off build fee, currently R600. The build fee includes the design, the keyword research, the search engine setup (SEO), structured data (schema) and the setup for AI assistants. Once it is live you pay a monthly fee, currently R400, which covers hosting, your domain, management, ongoing SEO (keeping your keyword research, search setup and technical SEO up to date), support and up to four small updates a month, as described below. Ongoing SEO does not include new pages or rewriting pages; that is bigger work, quoted once-off.

The build fee is not refundable.

Google review campaigns (R800 a month) and Google Business Profile setup (R450 once-off) are separate and optional. Neither is required to have the website.

Prices are set per country and shown in your local currency. The price that applies to you is the one we quote you before any work starts.

Your finished site

Before your site goes live, we show it to you and make one round of the changes you ask for. Once you approve it, or ask us to put it live, that version is your finished site and the build is complete.

What the monthly fee covers after that

The monthly fee keeps your finished site running and includes up to four small updates a month. An update is a small change to what is already there: adding or swapping photos, changing a few lines of text, updating a price, your hours or your contact details, or adjusting a colour.

Unused updates do not roll over to the next month.

Bigger changes are extra, whenever you ask for them

The monthly fee does not cover turning your site into something different. New pages, rewriting or restructuring pages, a redesign or rebrand, new features, and changing what the site says your business does or who it is for are all extra work. This applies whenever you ask, whether that is a week after launch or a year later, and including when your own business or brand direction changes.

Extra work is charged as a once-off fee, separate from your monthly fee. We tell you the price before we start and begin once you have accepted it.

What we need from you

We need your business details, your services, and any photos or content you want used. Most sites go live within 7 days of receiving those. Delays in getting them to us move that date, which is the only thing that usually does.

You confirm you have the right to use any logo, photo or text you send us, and that using it does not infringe anyone else's rights.

The monthly fee

The fee is payable monthly in advance and starts when the site goes live. If it goes unpaid for 30 days we may suspend the site until it is settled, after telling you first.

We will give you at least 30 days' written notice before changing the fee. You are free to cancel rather than accept an increase.

No lock-in, and what happens if you leave

There is no fixed term. Cancel any time by telling us in writing, and the service ends at the end of the month you have already paid for. We do not refund part-months.

Your domain is yours. If you leave, we transfer it to you or to whoever you nominate, at no charge. Content you supplied stays yours. We will provide a copy of your site content on request.

The build fee pays for designing and setting up your site, not for buying its code. The underlying site code and templates remain ours and are not transferred.

What we do not promise

We build sites to be found, and we do the technical work properly. Nobody can promise a search ranking, a number of enquiries or a review score, and we do not. Google decides what it ranks and changes how it decides regularly.

We aim to keep your site online and available, but we depend on hosting, domain and network providers we do not control, and we cannot guarantee uninterrupted availability.

Liability

Nothing here limits liability that cannot lawfully be limited, including under the Consumer Protection Act. Subject to that, our liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose, and we are not liable for indirect or consequential loss such as lost profit.

Governing law and getting hold of us

These terms are governed by the law of the Republic of South Africa. If something is wrong, tell us first — most things get sorted out with a phone call. Email marcel@answerloop.co.za or call 067 280 4968.